Privacy Policy

Last Updated: January 14, 2025

1. Introduction

RapidRazor ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") describes how we collect, use, process, store, share, and protect your personal information when you use our AI-driven editing engine for Adobe Premiere Pro, our website located at rapidrazor.io (the "Website"), and related services (collectively, the "Services"). Our software works on both Windows and macOS.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Policy, you must immediately discontinue use of our Services.

This Policy is designed to comply with applicable privacy laws and regulations, including but not limited to:

The General Data Protection Regulation (GDPR) (EU Regulation 2016/679)
The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
The Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
Other applicable data protection laws in jurisdictions where we operate

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

Account Registration: Name, email address, password, company name, billing address, payment information
Service Usage: Video and audio content you upload or process through our Services, project files, editing preferences, workflow configurations
Communication: Information you provide when contacting our support team, participating in surveys, or providing feedback
Subscription Information: Billing details, subscription plan details, payment method information, transaction history

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

Technical Information: IP address, browser type and version, device type, operating system, unique device identifiers, screen resolution, time zone
Usage Data: Pages visited, features used, time spent on features, click patterns, search queries, error logs, performance metrics
Video Editor Integration Data: Extension usage patterns in Premiere Pro, plugin interactions, timeline data (metadata only, not content), feature utilization
Cookies and Tracking Technologies: See Section 6 for detailed information about our use of cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

Payment Processors: Transaction details, payment status, billing information
Authentication Services: If you choose to sign in using third-party authentication (e.g., Google, Adobe)
Analytics Providers: Aggregated usage statistics and performance metrics
Cloud Storage Providers: If you connect external storage services to our Services

2.4 Content and Media Files

IMPORTANT: When you use RapidRazor to process video or audio content:

Processing: Your video and audio files may be temporarily stored and processed on our servers or third-party cloud infrastructure to provide editing services
No Permanent Storage: We do not permanently store your video or audio content unless you explicitly choose to save projects in our cloud storage
Metadata Only: We may collect and store metadata about your content (file names, durations, formats, timestamps) for service functionality
AI Processing: Your content may be processed using artificial intelligence and machine learning algorithms to provide editing features such as silence detection, filler word removal, speaker detection, and automated captioning
User Responsibility: You are solely responsible for ensuring you have the right to process any content through our Services and that such processing complies with applicable laws

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

To provide, maintain, operate, and improve our Services
To process your video and audio content according to your instructions
To enable Adobe Premiere Pro integration and extension functionality
To authenticate your identity and manage your account
To process payments and manage subscriptions
To deliver customer support and respond to your inquiries

3.2 Service Improvement

To analyze usage patterns and improve our Services
To develop new features and functionality
To conduct research and analytics
To train and improve our AI/ML models (see Section 4 for details)
To monitor and maintain system performance and security

3.3 Communication

To send you service-related communications (account updates, security alerts, feature announcements)
To send you marketing communications (with your consent, where required by law)
To respond to your support requests and inquiries
To notify you about changes to our Services or this Policy

3.4 Legal and Security

To comply with applicable laws, regulations, and legal processes
To enforce our Terms of Service and other agreements
To protect our rights, property, and safety, and that of our users
To detect, prevent, and address fraud, security issues, and technical problems
To investigate potential violations of our policies

3.5 Business Operations

To manage our business operations and administration
To conduct business analytics and reporting
To facilitate mergers, acquisitions, or other business transactions (with appropriate safeguards)

4. AI and Machine Learning

IMPORTANT - AI MODEL TRAINING:

RapidRazor uses artificial intelligence and machine learning to provide editing services. By using our Services, you acknowledge and agree that:

Model Training: We may use aggregated, anonymized, and de-identified data derived from your usage patterns and content metadata (but not your actual video/audio content) to train, improve, and optimize our AI models
No Personal Content in Training: We do not use your actual video or audio content files to train our AI models without your explicit, separate consent
Anonymization: Any data used for AI training purposes is processed to remove personally identifiable information and content
Opt-Out: You may contact us to opt out of having your anonymized usage data used for AI model training, though this may limit certain features
Third-Party AI Services: We may use third-party AI services (e.g., cloud-based ML platforms) to process your content, subject to their privacy policies and our data processing agreements

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, including:

Cloud Infrastructure Providers: For hosting and processing services (e.g., AWS, Google Cloud, Azure)
Payment Processors: For processing subscription payments
Analytics Providers: For analyzing usage and improving our Services
Customer Support Platforms: For providing customer service
Email Service Providers: For sending communications

All service providers are contractually obligated to:

Use your information only for specified purposes
Maintain appropriate security measures
Comply with applicable privacy laws
Not disclose your information except as necessary to perform their services

5.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

Responding to subpoenas, court orders, or legal processes
Complying with applicable laws and regulations
Protecting our rights, property, or safety
Investigating potential violations of our Terms of Service

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, or business purposes.

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use cookies and similar tracking technologies to:

Essential Cookies: Required for basic functionality (authentication, security, preferences)
Analytics Cookies: To understand how users interact with our Services
Functional Cookies: To remember your preferences and settings
Advertising Cookies: To deliver relevant advertisements (with your consent)

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

6.3 Third-Party Tracking

We may use third-party analytics and advertising services that use cookies and similar technologies. These services have their own privacy policies.

7. Data Security

We implement industry-standard technical and organizational security measures to protect your information, including:

Encryption: Data encryption in transit (TLS/SSL) and at rest
Access Controls: Strict access controls and authentication requirements
Security Monitoring: Continuous monitoring for security threats and vulnerabilities
Regular Audits: Security audits and penetration testing
Employee Training: Security awareness training for employees
Incident Response: Procedures for responding to security incidents

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You are responsible for:

Maintaining the confidentiality of your account credentials
Using strong, unique passwords
Notifying us immediately of any unauthorized access to your account
Ensuring the security of your devices and networks

8. Data Retention

We retain your information for as long as necessary to:

Provide our Services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required by law

Specific Retention Periods:

Account Information: Retained while your account is active and for a reasonable period after account closure
Content Files: Deleted immediately after processing unless you choose to store them in our cloud storage
Usage Data: Retained for analytics and service improvement purposes, typically for up to 2 years
Billing Records: Retained as required by law (typically 7 years for tax and accounting purposes)
Legal Holds: Information may be retained longer if subject to legal hold or investigation

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have different data protection laws than your country.

Safeguards for International Transfers:

We use standard contractual clauses approved by relevant data protection authorities
We ensure service providers maintain adequate security measures
We comply with applicable data transfer regulations (e.g., GDPR Article 46)

By using our Services, you consent to the transfer of your information to countries outside your country of residence.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

10.1 Access and Portability

Right to Access: Request a copy of the personal information we hold about you
Right to Data Portability: Receive your data in a structured, machine-readable format

10.2 Correction and Deletion

Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information (subject to legal exceptions)

10.3 Processing Restrictions

Right to Restrict Processing: Request that we limit how we use your information
Right to Object: Object to certain types of processing (e.g., direct marketing, legitimate interests)

10.4 Withdrawal of Consent

Right to Withdraw Consent: Withdraw consent for processing based on consent (does not affect processing based on other legal bases)

10.5 Opt-Out Rights (CCPA/CPRA)

If you are a California resident, you have additional rights:

Right to Know: Know what personal information we collect, use, disclose, and sell
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (we do not sell your information)
Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
Right to Correct: Request correction of inaccurate personal information
Right to Limit: Limit the use of sensitive personal information

10.6 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: support@rapidrazor.io
Address: [Your Company Address]
Subject Line: "Privacy Rights Request"

We will respond to your request within the timeframes required by applicable law (typically 30-45 days). We may require verification of your identity before processing your request.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature. We do not currently respond to DNT signals because there is no industry standard for DNT implementation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our data practices
Changes in applicable laws
Service updates or new features
Feedback from users or regulators

Material Changes: We will notify you of material changes by:

Posting the updated Policy on our Website with a new "Last Updated" date
Sending an email notification to the address associated with your account
Displaying a prominent notice on our Services

Continued Use: Your continued use of our Services after the effective date of the updated Policy constitutes acceptance of the changes. If you do not agree with the changes, you must discontinue use of our Services and may delete your account.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
Email: support@rapidrazor.io
Address: [Your Company Address]
Phone: [Your Phone Number]

Data Protection Officer (EU)
Email: support@rapidrazor.io

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

16. Disclaimers and Limitations

16.1 No Warranty

YOUR USE OF OUR SERVICES IS AT YOUR OWN RISK. We provide our Services "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including but not limited to:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy, reliability, or completeness of information

16.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAPIDRAZOR AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Business interruption or loss of business opportunities
Personal injury or property damage
Any damages arising from your use or inability to use our Services

Our total liability for any claims arising from or related to our Services shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

16.3 Indemnification

You agree to indemnify, defend, and hold harmless RapidRazor and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use of our Services
Your violation of this Privacy Policy or our Terms of Service
Your violation of any third-party rights
Your violation of any applicable laws or regulations
Any content you process through our Services

16.4 Content Responsibility

You are solely responsible for:

Ensuring you have the right to process any content through our Services
Complying with all applicable laws, including copyright, privacy, and data protection laws
Obtaining necessary consents for processing content (e.g., from individuals appearing in videos)
Backing up your content (we are not responsible for data loss)

We are not responsible for any content you process through our Services, and we assume no liability for any claims arising from such content.

16.5 Service Availability

We do not guarantee that our Services will be:

Available at all times
Uninterrupted or error-free
Free from viruses or harmful components
Compatible with all devices or software

16.6 Third-Party Services

We are not responsible for:

The privacy practices of third-party services (e.g., Adobe Premiere Pro, cloud storage providers)
Any issues arising from third-party integrations
The availability or functionality of third-party services

17. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

Dispute Resolution: Any disputes arising from or related to this Policy shall be resolved through:

[Binding arbitration in accordance with [Arbitration Rules]]
[Exclusive jurisdiction of the courts of [Your Jurisdiction]]

18. Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

This Privacy Policy, together with our Terms of Service, constitutes the entire agreement between you and RapidRazor regarding the collection, use, and protection of your personal information.

20. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT:

You have read and understood this Privacy Policy
You consent to our data practices as described herein
You are responsible for reviewing this Policy periodically for updates
You understand that no security measures are perfect or impenetrable
You assume responsibility for the content you process through our Services
You agree to the disclaimers and limitations of liability set forth herein

If you do not agree with any part of this Privacy Policy, you must immediately discontinue use of our Services.

Last Updated: January 14, 2025

Effective Date: January 14, 2025